FOR BUYERS: 30-day warranty
Just like with physical goods you buy, we want to make sure that you get what you pay for, and that the data matches its description. Which is why we offer a 30-day warranty on all data purchased. We believe that this gives you the time to check the data and make sure it’s what you expected to receive.
During this time, Databroker holds the seller’s earnings from the sale, and only releases them once the warranty period ends.
If there’s a problem with the data, we recommend that you contact the data provider as soon as possible to try to find a solution. But if that doesn’t help, you can file a complaint within 30 days of your purchase.
Databroker then acts as the mediator between you and the data provider, and if we find that the complaint is justified, you get your money back.
FOR BUYERS: Instant access to data you buy
As soon as your payment is successful, you have access to the data straight away, whether via the purchase confirmation page, or via a link in the confirmation email we send you. No uncertainty, no waiting for the seller to send you the data.
If the data is in file format, you’ll be able to download the file. If it’s a stream or API flow, you’ll receive full instructions on how to access the data. Access to the data is for a specific time period, and you’ll be reminded of this in the purchase confirmation.
FOR SELLERS: Your data is never stored
Our marketplace is all about bringing together buyers and sellers, and thanks to our peer-to-peer marketplace, the data you sell is transferred directly from your system to the buyer, never passing through the Databroker platform.
This means you keep full control of your data at all times, and that only buyers have access to the specific data product(s) they have bought.
